DELTA PARK TRUCK SECURE PARKING GAINS FIRST PSR LEVEL 1 CERTIFICATION IN EUROPE
Since launching PSR earlier this year, TAPA has added over 5,000 parking places in 10 countries in the Europe, Middle East and Africa (EMEA) region to its secure parking database as part of its initiative to increase the supply chain resilience of its Manufacturer and Logistics Service Provider members.
Delta Park’s Dourges site in Hauts-de-France provides 146 parking spaces for logistics operators looking for a secure and comfortable parking place in this high traffic area near the A1/E17. It is located just 1km from the junction of the A1 and the A21, the busiest road hub in Europe with more than 25,000 heavy trucks passing daily.
Vigilant spoke to Didier Felice, Vice President of TIP Trailer Services for the Mediterranean region, about the company’s decision to adopt the highest level of TAPA’s new Security Standard…
Tell us about your company and the Delta Park site?
The core business of TIP Trailer Services is trailer leasing, rental, maintenance & repair. Because of that experience we knew how to build a workshop for trailer repairs or tyre maintenance, but we had no experience in building secure parkings. Delta Park is the first truck secure parking built by TIP Trailer Services and was opened in April 2019 as a multi-service truck center with a secure parking.
In terms of the secure parking, we went through a steep learning curve at the beginning of the project, which involved:
- benchmarking truck secure parking in Europe and in the US
- gathering the work done by the EU Commission (SETPOS, LABEL, etc.)
- doing a market analysis of the target project location
- talking with stakeholders: transport companies, truck drivers, shippers
- identifying the right partners
During this preliminary phase a lot of people talked to us about TAPA and the great work it has done to create security standards, although at that time, the new Parking Security requirements (PSR) had not been published. By the time our multi-service truck center project was fully designed and the construction started, and we had decided to join TAPA, the PSR Standard was just being released. We decided to join TAPA because we really think that it is the place to be to better capture the security requirements of both shippers and transportation companies, and provide the services that meet their actual needs.
What attracted you to the PSR Security Standard and why is it important for your business?
So, I can identify 3 reasons:
- First, in terms of timing, TAPA’s PSR Standard was released at roughly the same time as the EU Study on Safe and Secure Truck Parking. However, the process to gain PSR certification was already clear and identified, whereas the process to get certification against the standards set by the EU study is still ongoing.
- Second, several customers of TIP (or their customers) are TAPA members. PSR is a security standard designed to express and meet their requirements for the security of the driver, the truck and the merchandise. As a service company, it is in our DNA to listen to what our customers want and match their needs.
- Third, to be down-to-earth, when looking at the PSR Standards, we realized that we were matching PSR Level 1 on most aspects and that the efforts and investments to meet PSR1 were not impossible.
What extra investments did Delta Park need to make to meet the Level 1 requirements?
Having clear rules and procedures is a must have when you operate a site for 146 trucks and their drivers. Going to PSR1 was natural for us. Before doing the final audit in September 2019, we had a pre-audit in April 2019. This helped us identify the gaps against PSR1. We identified some improvements/corrective actions on the site infrastructure (additional barbwire to prevent intrusions on the site, for example), but none of them required a heavy investment on our side. The main outcome was the lack of procedures. A lot of our procedures were not properly documented. This was corrected over the summer and it actually helped us a lot in the site management and in our interaction with our contractors as we managed to get clear roles and responsibilities.
What has been the reaction of your customers to your PSR1 achievement?
We have received a very positive reaction from our customers, both management teams and drivers. The comments received by email or social media were great. Above all, our community manager noticed an engagement way above average on social media from the truck driver community. Media coverage related to PSR1 certification had a big impact.
Do you think being TAPA approved at the highest level for secure parking will help to grow your business?
Definitely. Of course, it will bring the spotlight on our secure parking, but above all, it’s a Standard, so it guarantees to our customers that they will have the best level of security and services for their drivers and their trucks. Also being PSR1 certified means that our customers know what they pay for when they come over: safety and security comes at a cost but at the same time drivers can enjoy free services (showers, wifi) that are included in the price.
How challenging was it to meet the Level 1 requirements?
The Delta Park site was completed when we applied for PSR so we couldn’t drastically change the design but we had spent a lot of time designing and thinking through the project and this helped us do the right thing the first time. When it came to the audit, we had a few hurdles to overcome and complex processes to implement but we were very confident we would be successful.
Since we had no basic knowledge, we had to start from a blank page. It was necessary to think of every conceivable scenario in order to write the procedures. After drafting these procedures, it was necessary to train the security guards so that they could implement them as quickly as possible. To make sure our surveillance system was reliable, we performed several intrusion tests. We had to put ourselves in the shoes of a possible thief, which was really very rewarding
Did the increase in recorded cargo crimes in France in the last 18 months significantly influence your decision to meet the PSR Level 1 requirements?
Yes, it was one of the reasons why we decided to create a secure parking, but not the only reason. We also took into account:
In the first half of 2019, TAPA recorded 1,220 cargo crimes in 12 regions of France. Losses reporting a value – which included a single theft of goods worth €3.4 million – averaged nearly €100,000 per crime in this period. Most significantly, 1,025 or 84.8% saw criminals targeting vehicles which had stopped in unclassified parking places.